support


We want our members to rest assured knowing their website, and by extension, them, are being taken care of. That's why we offer our members a dedicated support team and 24/7 support tickets, so can be fly in and fix any potential issues.

Our Dedicated Support


As much as we would all love for things to run smoothly every second of the day, we know that technical issues may arrive. But we don't let that stop us from providing you with the dedicated support system you deserve.

In addition to a Knowledge Based FAQ in our support area, we also offer a 24/7 support ticket system that you can use to report any technical problems or ask for help. 

In our Basic Hosting Plan, members are allowed one support ticket each week. While our Small Business and Elite hosting plans offer unlimited support tickets.

Quick Turnaround


Your peace of mind is incredibly important to us. So we do our very best to make sure you're taken care of.

When you submit a support ticket, our team will immediately jump into action to sort out the problem.  Depending on the issue, we could have in resolved and ready for you to continue chasing your passions in as little as one business day! 

A member of our team will also update you periodically throughout the process so you can rest assured knowing we're taking care of you.

Mavook Support System


  • Knowledge Base FAQ for the minor issues you can learn about and fix yourself. 
  • 24/7 Support ticket system for any technical issues.
  • Open contact with your assigned designer for any design related issues.

Access to Your Designer


Technical issues might not be the only thing holding your website back from flourishing. Maybe you have a question about your website design? Or something related to our web builder software, Thrive Architect?

At Mavook, you get to work one-on-one with a designer not only in the initial website design and launch process, but also on going for as long as you're a member. We also offer further design services if you want to work with your designer to create a new page or revamp an existing one.

Click here to learn more about our additional services...

Ready to Make Your Website Dream a Reality?


Contact Mavook today to get started and we'll guide you through the website creation process step by step to ensure that you can sit back, relax, go back to pursuing your passion, and let us bring your vision to life.